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Attentive™ Customer Experience (ACE) |
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The need for real-time customer feedback is increasing at an alarming rate – ACE is the first holistic solution which addresses this need. Ransys is ranked as a top worldwide vendor for event-driven feedback by Gartner and DMD Customer Surveying Research.
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- Ransys founded in 1997 as a software house
- In 2002 Ransys became an ISV focusing on EFM (Enterprise feedback Management)
- Ransys has developed a mature enterprise feedback management & survey solution, called AttentiveTM Feedback Management (FM)
- AttentiveTM FM has already been installed and utilized in dozens of large organizations, including Old Mutual in South Africa
- Ransys has a team skilled in feedback technologies with vast experience
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ACE: Features and benefits
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Complete, in-house research solution which links directly to data warehouse (CRM system):
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- Maintain ongoing contact with customers to obtain important feedback on service performance;
- Sampling is automated and can be customised based on several different parameters;
- Build and customize questionnaires effortlessly;
- Full multi-language support;
- Obtain real-time results / statistics and automated reporting;
- Offers a range of interviewing methods, including telephonic, SMS and e-mail.
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Send automatic, predetermined alerts to decision-makers
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